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We are committed to providing 100% Customer Satisfaction. |
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We guarantee to work with you in every way possible to ensure your satisfaction and to fulfill every aspect of the quote we submit to you so that you are 100% satisfied with the final project. |
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We guarantee that your project will be of the highest quality and will be presented to you on-time and within the budget you have given us on. |
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We guarantee that at no time will you be billed for additional work unless you have specifically requested additional work be performed and you have pre-approved this request in writing. |
During our Development Process, we follow a strict 12-step Quality Assurance process to ensure Client satisfaction. At three different levels of this process, we request Client approval to go on to the next phase in development. If Client has approved each step in this process, Client is in fact giving us their approval of satisfaction and signing off of that phase of development so that we can proceed to the next phase. If for some reason the Client should change their mind or if the Client's specifications and/or requirements change while the project is in process and these
changes require more than 8 hours to complete, we will need to discuss adjusting our quote accordingly and will require the Client's prior approval in writing before initiating the work involved to make changes. Click here to review our Development Process.
What to expect...
What you can expect to get from Abke Publishing is... experience, professionalism, original design and graphics, personal attention to your project, our guarantee of your satisfaction and the knowledge and security of knowing that we will be here to assist you whenever you need us to... now or a year from now.
We understand that the Internet world brings a variety of unfamiliar terms, some of these terms may seem confusing or may require further clarification. If this is the case, by all means don't be afraid to ask questions. We believe that one of the best services we can offer our clients is knowledge. We will walk you through the process and answer all of your questions along the way. If you intend on maintaining the site yourself, we will even go as far as showing you how or you can delegate that process to us.
We love what we do and we are very customer-oriented. We want our customers to be happy and we will go out of our way to ensure that they are happy... just please be realistic with your requests and understand that we too are running a business... don't ask us to work another 40 hours on a project without charging for the additional time spent.
Please read our Customer Testimonials to see what others have said about our services. |
